Thermosolutions (Rinnai CR) brand heaters have the following manufacturer's warranty:

Thermo Master:

3 Years, limited warranty

3 Years on all components

Thermo Max:

2 Years, limited warranty

2 Years on all components

Travomatic:

2 Years, limited warranty

2 Years on internal tank

1 Year on electrical parts

Further details on the application of this warranty can be found at this link:

https://share.google/Prisclt1a2VMS2W2p

The warranty does NOT cover damages caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism. Damages due to water hardness are not covered.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, information about the application, details of the problem, and a copy of the original invoice.

Equipment must be sent to the HIDROTECO workshop in Pavas for review and problem analysis. The workshop is located 600 m west of Pizza Hut's main offices.

The workshop has a period of 24 to 48 business hours to perform the diagnosis and communicate the solution alternatives to the client.

PUMPS : 2 years.

FILTERS AND VALVES: 1 year

DRIVES AND CONTROL AND STOP UNITS (Pressdrive and Speedrive and accessories): 1 year

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

FILTER HOUSINGS: 1 year

FILTRATION CARTRIDGES: Because they are consumables subject to wear, they are not covered by a warranty. Manufacturing defects are only covered if the product is found to be defective when removed from its packaging.

UV LAMPS: 1 year. The UV lamp is a consumable item with a 1-year lifespan. The quartz lamp also has a 1-year warranty.

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

HEATERS:

1 year without maintenance service contract

3 years with a maintenance service contract that includes, among other things, annual cleaning of the heat exchanger.

OTHER COMPONENTS AND ACCESSORIES: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance issues, LPG gas supply problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

FILTER HOUSINGS: 1 year

FILTRATION CARTRIDGES: Because they are consumables subject to wear, they are not covered by a warranty. Manufacturing defects are only covered if the product is found to be defective when removed from its packaging.

FILOX FILTERS: 1 year, includes valve.

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

PUMPS : 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

FILTER HOUSINGS: 1 year

FILTRATION CARTRIDGES: Because they are consumables subject to wear, they are not covered by a warranty. Manufacturing defects are only covered if the product is found to be defective when removed from its packaging.

SOFTENERS: 3 years for the valve, 5 years for the resin and tank.

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, poor quality of salt used for brine, operation and maintenance problems, impacts, negligence, or acts of vandalism.

For the warranty on softeners to be valid, the use of salt > 99.8% NaCl, with < 0.01% insolubles, free of additives, is required.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

PUMPS: 1 year

FILTRATION HOUSINGS : 1 year

FILTRATION CARTRIDGES: Because they are consumables subject to wear, they are not covered by a warranty. Manufacturing defects are only covered if the product is found to be defective when removed from its packaging.

LED POOL LIGHTS: 6 months

SALT CHLORINATION EQUIPMENT: 1 year

VALVES: 1 year.

POOL ACCESSORIES: 1 year

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

PRESSURE TANKS (HYDROPNEUMATIC): 2 years

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, excessive pressure, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.